Policy on Providing Medical Advice and Comments on Vital Signs

This training module outlines the critical policy for Care Coordinators regarding the provision of medical advice and comments on vital signs. Designed to ensure adherence to professional boundaries, the course emphasizes patient safety and the avoidance of actions that could lead to misinterpretation or harm. Through this module, participants will learn to address patient concerns effectively, maintain clear and empathetic communication, and understand the escalation protocols for reporting health-related issues.

The course incorporates practical scenarios, examples of appropriate and inappropriate responses, and actionable guidelines to reinforce policy adherence. By completing this module, Care Coordinators will gain the tools to manage patient interactions professionally, support healthcare teams appropriately, and uphold the integrity of care coordination processes within the organization.