Trainings

CCM Onboarding, Communication Approach, Prior Authorization Guidance, and 2025 CMS Updates

November 25, 2025 – This training covered the key responsibilities and workflows for CCM onboarding, communicating value to patients, handling medication-related prior authorizations, verifying prescriptions, and coordinating care. It also included updates on upcoming 2025 CMS billing rules, expectations for RPM readings, and how these changes will impact compliance and documentation. Current CCM participation across offices was reviewed, along with guidance on improving acceptance rates and reducing patient resistance. The session ended with attendance and closing notes.

Care Management and RPM/CCM Documentation Reinforcement Training

November 3, 2025 – The agenda focuses on making documentation and follow-ups more consistent and compliant. It covers reinforcing timely chart updates, setting standard intervals for patient data review, defining clear call and follow-up schedules, and ensuring accurate time logging for RPM/CCM. The goal is to document time and patient interactions in a clear, reasonable way that reflects actual work and supports proper billing and care coordination.

Re-emphasizing Professional Boundaries and Patient Interaction Guidelines

October 23, 2025 – This form confirms that you attended the above training session and understand the professional conduct standards discussed. Your acknowledgment serves as your formal attestation that you understand and agree to follow these guidelines.